Customer service
100% customer satisfaction is our top priority. We do our utmost to deliver you quality products with a perfect service, both when you visit our store and our webshop. We want a top shopping experience for everyone!
You can always email or call us with any question regarding products or orders. In the other menus you will find all information about everything related to our store and our webshop. Still can't find your answer? Then we are happy to help you.
Frequently asked questions
1.1 Shipping and returns
Shipping & Returns
Belgium & Netherlands
free delivery on orders over 50 euros
In-store return: free
Return by shipment: €5
Germany & Luxembourg
Shipping: €6 Free from €150
Return: €6
Austria, Denmark, Finland, France, Ireland, Italy, Portugal, Spain, Sweden, Eastern Europe (Bulgaria, Croatia, Hungary, Poland)
Shipping: €10 Free from €170
Return: €10
Return Policy – Bottine
Returns possible within 14 days.
Promotional and sale items can also be returned.
In-store returns: free
Return by shipment
Please clearly attach the return label provided by us to the package before sending it back.
Drop off the package at a post office.
Once received in good condition, we will refund you promptly.
1.2 delivery times
At Bottine, orders for Belgium placed before 3 p.m. are delivered the next working day.
For all other countries, the average delivery time is 4 working days.
1.3 loyalty discount
At Bottine, you receive a 5% loyalty discount on your next purchase, both in-store and online.
To enjoy this discount, simply create an account.
The discount does not apply to already discounted items.
You can always check your available discount in your account.
The discount remains valid and does not expire over time.
1.4 Stock
At Bottine, everything you see online is also available to try on and buy in our store in Aarschot!
Our stock is updated in real-time, so most items are ready for you right away.
Not sure? Send us a message or drop by – we’re happy to help!